Return and Refund Policy
Your satisfaction is important to us. This page explains our refund and exchange policy for all products and services.
Please read this Refund Policy carefully before making a purchase. By placing an order, you agree to these terms.
1. Introduction
Welcome to HealthCarePlus. This Refund Policy outlines the rules and procedures for requesting refunds on our products and services. By using our platform, you agree to the terms below.
2. Eligibility for Refunds
Refunds are provided under specific conditions: defective or damaged products, incorrect shipments, or failure to deliver the purchased product or service. Requests must be made within 30 days of purchase.
3. Non-refundable Items
Certain items are non-refundable including opened personal care products, prescription medicines, and digital/online services once delivered. Please check product details before purchasing.
4. Refund Process
To request a refund, contact our support team with your order number and reason. We will review your request and notify you of the approval status within 5-7 business days.
5. Refund Methods
Approved refunds will be issued via the original payment method. Processing time may vary depending on your bank or payment provider.
6. Exchanges
If you received a defective or incorrect item, you may request an exchange. The new item will be shipped at no additional cost.
7. Contact Information
For any refund or exchange inquiries, please reach out to our customer support team.
For Better Health
Connect our specialist doctor at any time from any where
Bangladesh's only LegitScript certified online healthcare platform
Our Services
Useful Links
Download Our App
©2025 Health Care Limited. All rights reserved.